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AI ambient listening supports clinical documentation by capturing patient–clinician conversations and generating structured notes in real time. Integrated into existing workflows, it reduces administrative burden, strengthens accuracy and efficiency and helps clinicians stay focused on patient care, supporting a more sustainable clinical environment.
Documentation demands remain a significant driver of clinician workload and burnout, particularly in ambulatory settings where charting often extends beyond clinic hours and competes with direct patient interaction. Ambient AI offers a way to redesign this dynamic by supporting documentation during the visit, reducing cognitive load, improving consistency and strengthening both workforce experience and patient engagement.
Ambient AI integrates into ambulatory workflows to support structured documentation during clinical encounters.
Real-time conversation capture: Secure audio tools capture patient–clinician dialogue during the visit.
Automated draft generation: AI systems generate structured clinical notes aligned to documentation standards.
Clinician review and approval: Providers review, edit and finalize notes within existing EHR workflows.
Workflow integration: Documentation support occurs during the encounter, reducing after-hours charting and manual data entry.
Corewell Health, a nonprofit health system serving communities across Michigan, implemented an enterprise-wide ambient AI platform to improve documentation workflows and support more focused patient care. The initiative began with a structured pilot and expanded following measurable improvements in clinician experience and efficiency.
During the initial 90-day pilot, clinicians reported:
The platform also generates patient visit summaries at an accessible reading level, helping strengthen patient understanding and engagement.
Following early results, Corewell Health expanded the solution to physicians and advanced practice providers across 21 hospitals and 300 outpatient and post-acute sites. The experience demonstrates how ambient AI can move from pilot to enterprise-scale deployment when supported by structured implementation and leadership alignment.
Ambient documentation tools are increasingly being adopted across ambulatory practices, specialty clinics and multi-site systems. Because these solutions integrate into existing EHR environments and clinical workflows, organizations can deploy them across sites without introducing parallel documentation platforms.
Structured implementation, governance and clear clinical oversight enable systemwide rollout while maintaining documentation integrity and compliance standards.
Hospitals and health systems implementing ambient AI have reported:
Beyond efficiency, the solution supports accuracy, reliability and a more sustainable model for ambulatory care delivery.
This solution is designed for:
Ambulatory practices seeking to reduce documentation burden
Hospitals and health systems addressing clinician burnout and workforce sustainability
Multi-site organizations standardizing documentation practices
Leaders aiming to improve visit efficiency and patient engagement
Organizations preparing for broader AI-enabled workflow transformation
The future of care will be shaped by how quickly proven technologies are adopted and scaled. Join leaders across the country who are committed to translating innovation into reliable, systemwide improvement.